Returns & Exchanges

We're a small, early-stage business and we want to get this right for you. This policy operates in addition to, and does not limit, your rights under the Australian Consumer Law.

Change of mind, wrong size or colour

Request an exchange within 14 calendar days of delivery.
Items must be unworn, unwashed, in resalable condition with original tags attached.
Please contact us before sending anything back. You pay the return postage.
We cover standard postage for the replacement on your first approved change-of-mind exchange. One exchange per order under this arrangement — for a second, you pay return and replacement shipping.
We don't offer cash refunds for change of mind.
If the replacement costs more, you pay the difference. If it costs less, we'll give you the difference as store credit unless the law requires another remedy. We'll explain this before finalising.

The 14-day limit applies only to this voluntary change-of-mind policy.

Faulty, damaged, incorrect or not as described

Requests for these issues are not limited by the 14-day period.
Contact us first. We'll assess the issue and give you the remedy required under Australian Consumer Law — repair, replacement, refund or another appropriate remedy.
For a major failure, you can choose a refund or a replacement.
We'll reimburse reasonable return postage for all confirmed faulty items.
If we sent the wrong product, size or colour, we cover reasonable return and replacement shipping.
Sale and clearance items keep all Australian Consumer Law rights.

Start a return or exchange request

Every request is reviewed personally, not automatically approved. You can attach photos below — they help us sort things faster.